Refund policy
Return & Refund Policy
At Xylvara, we want you to love what you receive. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery on unopened, unused items in their original packaging. Due to the nature of our health, wellness, and beauty products, we are unable to accept returns on opened or used items for hygiene and safety reasons.
Exchanges If you received a damaged or defective item, please contact us within 7 days of delivery at info@xylvara.com and we'll make it right with a replacement or full refund.
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days.
Non-Returnable Items
- Opened skincare, wellness, or beauty products
- Sale or clearance items
- Gift cards
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How to Start a Return Email us at info@xylvara.com with your order number and reason for return. We'll provide instructions from there.